Most orders ship within 2 -5 business days. During launches, restocks or busy seasons, processing times may be slightly longer - but we'll always keep you updated.
Do you offer returns or exchanges?
Due to the nature of handcrafted skincare products, we cannot accept returns once and item has been shipped.
If you order arrives damaged or there's an issue, please contact us within 48 hours so we can make it right.
Are your products safe for Sensitive skin?
Yes - Grateful Skin Co. is thoughtfully created with gentle, skin-loving ingredients and is made with extra care.
If you have allergies or very reactive skin, we recommend viewing the ingredient list and doing a small patch test first.
How long do your products last? (Shelf life)
For best freshness and potency, we recommend using products within 6-9 months of purchase. Because our formulas are naturally made.
Do you use fragrance oils or essential oils?
We use a mix of essential oils and phthalates free fragrance oils, depending on the product. Each product listing will clearly state what is used so you can choose what works best for you.
